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Frequently Asked Questions

Have a question? We have developed this FAQ page to assist with any question you might have about the conference. If you require more information or have further queries please contact us via email at kirsty.jarzabek@create.org.au or on 1800 655 105.

How do I register?

To register, complete the online registration form on our website here.

When does Early Bird close?

Early bird prices end Friday 28 January 2022, 9am AEST.

When does registrations close?

Online registrations to attend the conference in-person closes Wednesday 20 April 2022, 5pm AEST.

On the day registrations are available at the registration desk, subject to availability.

To attend the conference virtually, register before Saturday 30 April 2022 AEST.

What is included in the registration fee?

Registration fees include access to registered conference sessions and workshops* and access to conference materials. For in person registrations this also includes refreshments, event lanyard and personalized name badge and face to face interaction with peers.

For a full list of inclusions per registration type please visit our website here.

*Workshops subject to availability and are not available online. Please refer to the program for further details.

Is accommodation included as part of the conference?

Accommodation is not included in your registration and we do not have a preferred accommodation partner.
Check out some of our accommodation recommendations here. We also recommend using accommodation booking websites to find the best rate.

What does a virtual registration mean?

We are excited to offer the 2022 conference as our first hybrid conference! This means that we will be offering attendance for both in-person in Adelaide and virtually.

By virtually attending the conference this means that you get to watch and participate in conference sessions from the comfort of your own home! You will still be able to participate in live question and answer segments and gain all the same insights for sessions and workshops* without having to be at the venue.

*Workshops subject to availability and are some are restricted to in-person only. Please refer to the program for further details.

I can no longer attend the conference, can I get a refund?

Cancellations must be notified in writing to Kirsty.jarzabek@create.org.au.

Cancellation Fees:
Before or on 28th of January 2022 will incur an A$150.00 cancellation fee.
Before or on 28th of March 2022 will receive a 50% refund of fees paid.
After 28th of March 2022 there will be no refund.

This cancellation and refund policy is applicable to fee paying attendees only and excludes registrations provided on a complimentary basis or as part of a grant as there has been no financial exchange between the attendee and CREATE Foundation.

I received a grant and can no longer attend the conference

If you have received a grant to attend the conference please notify CREATE in writing to Kirsty.jarzabek@create.org.au as soon as reasonably practicable with an explanation of why you can no longer attend so that we can allocate these funds to another young person.

There is no financial reimbursement upon cancellation for registrations and/or travel entitlements booked and provided by CREATE Foundation as part of a grant.

I can no longer attend the conference, can someone else take my place?

Absolutely! If you are not able to attend the event, you may nominate a substitute delegate up to 7 (seven) days prior to commencement of the event at no additional charge.
Thereafter substitutions are subject to availability and an additional processing fee of $75 per substitution shall apply. To notify a substitution, send the name and email address of the replacement delegate to kirsty.jarzabek@create.org.au.

If you have received a grant, these cannot be automatically substituted and transferred to another young person and/or carer by your request. You must notify CREATE in writing to Kirsty.jarzabek@create.org.au as soon as practicable with an explanation of why you can no longer attend the Conference to cancel the grant so that CREATE and allocate the funds to another applicant.

I received a grant for my case worker/carer who can no longer attend, can someone else take their place?

Absolutely! If your nominated case worker/carer can no longer attend the event, you may nominate a substitute case worker/carer to attend. To notify a substitution, send the title, name, contact number, date of birth and email address of the replacement delegate to kirsty.jarzabek@create.org.au as soon as reasonably practical so that CREATE can transfer all related bookings and registrations.

Please note, if you notify CREATE of a change requirement after a travel booking date and time, CREATE will not be able to alter the booking and any travel requirements will need to be at the individuals own cost.

I registered for the full conference, can I change to a single day?

Yes. To alter your registration, you must notify CREATE in writing to Kirsty.jarzabek@create.org.au. The following terms will apply;
• Before or on 28th of March 2022 will receive the difference in registration costs less a $75 administration
fee.
• After 28th of March 2022 there will be no refund.

Full conference registrations provided as part of a grant cannot be altered to a single day registration.

I registered for a single day, can I change to the full conference?

Yes, subject to availability. To alter your registration, you must notify CREATE in writing to Kirsty.jarzabek@create.org.au. You will be required to pay the difference in registration fees.

I registered for the physical conference, can I change to virtual?

Yes. To alter your registration, you must notify CREATE in writing to Kirsty.jarzabek@create.org.au. The following terms will apply;
• Before or on 28th of March 2022 will receive the difference in registration costs less a $75 administration
fee.
• After 28th of March 2022 there will be no refund.

If you are unable to attend in person due to COVID-19 related public health orders in your home state or territory (for example, due to lockdown, border closure or being required to isolate), you must notify the Conference Manager in writing as soon as reasonably practicable, attaching evidence of the reason you cannot attend in-person.

Subject to CREATE Foundation’s satisfaction that you are prevented from attending due to COVID-19 related public health orders, CREATE Foundation will refund you the difference between in-person and virtual registration fees, so that you can attend the Conference virtually.

I received a physical conference registration as part of a grant, can I change to virtual?

Conference registrations provided as part of a grant cannot be altered.

If you have received a conference registration as part of a grant and can no longer attend in-person due to COVID-19 related public health orders, you must notify the Conference Manager in writing to Kirsty.jarzabek@create.org.au as soon as reasonably practicable, attaching evidence of the reason you cannot attend in-person.

Subject to CREATE Foundation’s satisfaction that you are prevented from attending due to COVID-19 related public health orders, CREATE Foundation will change your registration from physical to virtual. Please note there are no financial reimbursements provided to the individual for registrations provided as part of a grant.

I registered to attend the conference virtually, can I change to physical?

Yes, subject to availability. To alter your registration, you must notify CREATE in writing to Kirsty.jarzabek@create.org.au. You will be required to pay the difference in registration fees between virtual and in-person registration.

Conference registrations provided as part of a grant cannot be altered.

I am registered to attend as an in person attendee, however due to COVID-19 Government restrictions (such as lockdowns), I am no longer able to attend in person. What are my options?

If you have registered to attend the Conference in person and are prevented from doing so because of COVID-19 related public health orders in your home state or territory (for example, due to lockdown, border closure or being required to isolate), you must notify the Conference Manager in writing to Kirsty.jarzabek@create.org.au as soon as reasonably practicable, attaching evidence of the reason you cannot attend in-person.

Subject to CREATE Foundation’s satisfaction that you are prevented from attending due to COVID-19 related public health orders, CREATE Foundation will refund you the difference between in-person and virtual registration fees, so that you can attend the Conference virtually.

If you have received a conference registration as part of a grant and can no longer attend in-person due to COVID-19 related public health orders, you must notify the Conference Manager in writing to Kirsty.jarzabek@create.org.au as soon as reasonably practicable, attaching evidence of the reason you cannot attend in-person.

Subject to CREATE Foundation’s satisfaction that you are prevented from attending due to COVID-19 related public health orders, CREATE Foundation will change your registration from physical to virtual. Please note there are no financial reimbursements provided to the individual for registrations provided as part of a grant. Any travel and accommodation bookings provided and made by CREATE Foundation will be automatically cancelled. There will be no financial reimbursements to grant recipients from these cancellations as there was no financial transaction between the individual and CREATE Foundation for these bookings.

CREATE Foundation is not liable for any travel and accommodation bookings made by the individual to attend the Conference. The individual will be required to contact the suppliers they have booked directly and will be subject to the suppliers cancellation and refund policy.

What happens if the in-person event is unable to proceed due to government restrictions around COVID-19?

In the event that the Conference is changed to virtual delivery only, attendees that have paid to attend in person will be entitled to a refund equal to the difference between the amount they paid for in-person attendance and the cost of the equivalent virtual attendance.

If you have received a grant to attend in-person your registration will automatically be changed a virtual registration and you will be notified of this change. Any travel and accommodation bookings provided and made by CREATE Foundation will be automatically cancelled. There will be no financial reimbursements to grant recipients from these cancellations as there was no financial transaction between the individual and CREATE Foundation for these bookings.

CREATE Foundation is not liable for any travel and accommodation bookings made by the individual to attend the Conference. The individual will be required to contact the suppliers they have booked directly and will be subject to the suppliers cancellation and refund policy.

What if I am exposed to COVID-19 and placed in quarantine and can no longer attend the conference?

CREATE Foundation will take reasonable measures to attempt to minimise the risk of COVID-19 at the Conference. These measures may not prevent delegates being exposed to COVID-19.

CREATE makes no representation or warranty that the event will be free from COVID-19. You acknowledge that while CREATE has taken all reasonable health and safety precautions to keep delegates, speakers and staff safe, delegates attend the Conference in person at their own risk.

To the extent permitted by law, CREATE will not be liable for any costs, damages, injuries or loss you incur as a result of attending the Conference, including any adverse health outcome from exposure to COVID-19, or any requirement to quarantine or isolate before, during or after attending the Conference.

Do I need to be vaccinated against COVID-19 to attend the Conference?

CREATE Foundation will follow the public health protocols and directions provided by SA Health and all venues used to facilitate the Conference, this includes any patron vaccination requirements.

If you have registered to attend the conference in person and the SA Health public directive and/or venue advice changes preventing you from attending in person you must notify the Conference Manager in writing at Kirsty.jarzabek@create.org.au as soon as reasonably practicable, attaching evidence of the reason you cannot attend in-person.

Subject to CREATE Foundation’s satisfaction that you are prevented from attending due to COVID-19 related public health orders, CREATE Foundation will refund you the difference between in-person and virtual registration fees, so that you can attend the Conference virtually.

CREATE Foundation is not liable for any travel and accommodation bookings made by the individual to attend the Conference. The individual will be required to contact the suppliers they have booked directly and will be subject to the suppliers cancellation and refund policy.

What do grants cover?

We offer two types of grants, Travel and Accommodation and Conference Registration. The Travel and Accommodation grant covers your flights and accommodation for a maximum of four nights, while the conference registration covers the total cost of registration for the full three days.

You can apply for one or both grants by ticking the appropriate boxes on the application form.

Who can apply for a grant?

Grants allow young people aged 12-25 with a care experience the chance to attend this life-changing conference. Selection criteria applies. To find out if you are eligible, check out the selection criteria on the website here.

If you are under the age of 18 you will need to have your Parent/Foster Carer/Guardian with legal responsibility sign the form.

If I am over 18 can I apply for a grant?

Yes! Any youth with a care experience between 12 and 25 years old can apply for a grant to attend the conference. If you are aged 14-25 you must have completed all 3 levels of CREATE’s Speak Up program, or be booked in to complete prior to the conference taking place, to be eligible for a grant.

I have not completed level 3 of CREATE’s Speak Up Program, can I still apply for a grant?

If you are aged 14-25 you must have completed all 3 levels of CREATE’s Speak Up program, or be booked in to complete prior to the conference taking place, to be eligible for a grant.

If you are 12 and 13 you do not have to have completed this as the program is only eligible for young persons aged 14 and above.

How do I apply for a grant?

Complete the online application form here to apply for a grant*.

If you can’t apply online, please click here to download our printer-friendly version. Once completed, please post to the address below or email to kirsty.jarzabek@create.org.au:

PRIVATE AND CONFIDENTIAL
VIA Grants – CREATE Foundation
PO Box 105
Spring Hill QLD 4004

*Grants subject to application criteria.

When do submissions close?

Grant submissions close Friday 7th January 2022, 5pm AEST.

How will I know if I received a grant?

CREATE will notify successful applicants by phone in February and March.

If I receive a grant, can I have my carer join me?

CREATE has limited funds and only a small number of young people from each state are able to attend. Therefore, we request that for those young people under 18 years requiring a carer/worker to accompany them that the worker/carer seek other sources of funding to enable them to accompany the young person. CREATE does realise that sometimes this is not possible, and will consider requests for adults unable to secure funding from other sources although places are very limited.

Do I need to be vaccinated against COVID-19 to receive a grant?

Anyone can receive a grant provided they have achieved the above selection criteria. Voices in Action 2022 is a hybrid event and we are excited to be offering grants to attend the Conference both in person and online.

CREATE Foundation will follow the public health protocols and directions provided by SA Health and all venues used to facilitate the Conference, this includes any patron vaccination requirements.

If you are a successful applicant and are not vaccinated, preventing you from entering the state and/or conference venue/s due to SA Health and/or venue directives, you will be offered a virtual conference registration instead. For more information on state directives, please visit the SA government website.

If I don’t receive a grant, can I still attend the conference?

Yes! You can still attend the conference if you do not receive a grant. You will need to register and pay the registration fee through the online form here. If you are unable to register online please contact us for further assistance.

Can I bring my spouse?

Yes! If your spouse had care experience they are eligible to apply for a grant as well.

If you are travelling to attend the conference, regrettably if they do not have care experience they will need to organize travel at their cost. If you have received a travel and accommodation grant spouses are able to share your accommodation and have this cost covered.

As each circumstance can be different CREATE Foundation will review these requests and requirements on a case by case basis to ensure we can assist in the most appropriate way possible. Please provide your request to the Conference Manager in writing to Kirsty.jarzabek@create.org.au. Your request will be reviewed and we will be in contact to ensure we can provide the most appropriate solution.

I received a travel and accommodation grant. How do I get to the venue if I am flying to Adelaide?

Regrettably transport outside of airfares are not included in travel and accommodation grants, and it is the responsibility of the recipient to make their way to and from the airport, accommodation and conference venue/s.

There are many transport options from public transport, taxi’s and car rentals. We recommend visiting the Adelaide Airport website and Adelaide Metro website to help plan your journey.

I received a travel and accommodation grant and can no longer make the flight time provided. What can I do?

If you are unable to make the provided travel bookings due to extenuating circumstances you must immediately notify you must notify the Conference Manager in writing to Kirsty.jarzabek@create.org.au, attaching evidence of the reason you cannot make the booking.

Subject to CREATE Foundation’s satisfaction CREATE Foundation will alter the travel booking for the next available time.

Please note, if you notify CREATE of a change requirement after a confirmed travel booking date and time has passed, CREATE will not be able to alter the booking and any subsequent travel requirements will be at the individuals own cost.

I have missed my flight that was booked by CREATE Foundation as part of my travel and accommodation grant. What do I do?

CREATE cannot alter a booking once the travel date and time has passed. If you have missed your flight you will need to work with the flight carrier to arrange new travel requirements at your own cost.

You must also immediately notify the Conference Manager in writing to Kirsty.jarzabek@create.org.au so that we can notify the hotel of any delay.

I received a travel and accommodation grant and extended my stay, however I can no longer attend in person. How do I get a refund?

All travel and accommodation bookings made and provided by CREATE Foundation hold no financial value to the individual and therefore there will be no reimbursement to the individual for this booking.

If you have organised to extend your stay with the hotel you will be subject to the providers own cancellation and refund policy and will need to contact the provider directly as CREATE Foundation holds no responsibility or liability for self-made bookings.

What is the program for the conference?

To view the current conference program, visit our website here.

Please note that the program is correct at the time of publishing. The organizers reserve the right to delete, modify or alter items from the program or to delete, modify or alter any aspect of the Conference timetabling and delivery at their sole discretion and without notice. CREATE Foundation will not accept any liability for any loss or inconvenience caused to any party consequent to such changes.

To receive regular conference updates and be notified as soon as there are program updates join our mailing list here.

Are there any social activities part of the conference?

Yes! Connecting young people, sector leaders and government decision makers together is an important part of the conference.

We are currently planning a conference dinner to be held on Friday, 29 April 2022. This is included in the in-person three day registration or can be added on to a single day registration for $160. If you are attending virtually we encourage you to partake in the conference dinner theme and share your evening through the use of our conference hashtag #ViA2022. More details about the dinner will be announced soon.

How do I access the virtual portal to join the conference online?

All virtual attendees will receive an email with log in details to access the virtual portal 7 days prior to the start of the conference.

We recommend logging in once you receive these details to get familiar with the platform and ensure you do not have any technical difficulties. Please ensure you are using Chrome, Microsoft Edge or Safari browsers to access the portal as it will not work in Internet Explorer.

I am joining the conference virtually, how do I connect with other attendees?

We understand that you are eager to connect with others during the conference. Regrettably due to privacy act and regulations we are unable to facilitate online connection with others.

Are the sessions recorded to watch later?

All sessions that are streamed will be recorded and made available for viewing for 90 days post the Conference through the virtual portal.

Please note, recordings are subject to privacy and permissions. This may result in some speakers not being recorded and available on demand.

I need more information about the conference, who do I contact?

Have some more questions? Please contact the friendly team at CREATE here or on 1800 665 105.

I have questions about sponsoring the conference, who do I contact?

Our Conference Manager Stef Coles will be able to assist with your enquiry and develop a package to meet your needs. Contact Stef on 0450 393 723 or stef.coles@create.org.au.